Überprüfung deiner Statistiken

The dashboard is the first thing you’ll see after logging in. Monitor your productivity at a glance, compare your stats to the company average (in gray below your own), and see what everyone else is up to.

Sample view of Dashboard

Check the dashboard for a quick summary of your stats (updated every 30 minutes).

1. Wartezeit heute Wie lange mussten heute die Kunden im Durchschnitt warten, um eine Antwort von Dir zu erhalten?
2. Stimmung How many escalated tickets do you have open right now? (Mr. Bubbles gets grumpy if you have too many…)
3. Kanal Verteilung Where are all your tickets coming from? (Shows tickets created in the last seven days, also sorted by inbound vs. outbound.)
4. Zugewiesen Out of all open tickets (company-wide), how many are currently assigned to you?
5. Deine Tickets in Bearbeitung What percentage of your tickets have you responded to or updated in the last 24 hours?
6. Wiedereröffnungsrate How many of your closed tickets have been re-opened in the last seven days?
7. Aktivitäts Stream Was treiben alle anderen in Deinem Team?