Splitting Tickets

Some tickets may actually encompass more than one issue, or require attention separately from two different departments (e.g., sales and customer service).

In such cases, you can split off a single message into its own ticket. (Alternately, it may make more sense to simply take turns on a single ticket instead.)

Split ticket button

Click the “split” button to take a message and use it as the starting point for a new ticket.

Split ticket dialog

When splitting a ticket, the target message is imported into the new ticket dialog. As usual, remember to select the type (call/email).

Ticket pane: Links

The original ticket is linked to the new one, as seen in the ticket pane.