Split Tickets

If you have a ticket which is about more than one issue, you might want to split it in two or more separate tickets. For example this might be the case if a customer has a technical question and wants to place an order.

To split a ticket, simply click on the split button under the article you want to split off:

After clicking on the split button, a dialog for creating a new ticket is presented to you:

It is prefilled with the content of the existing article. Remember to select the type (call/email). The original ticket is linked in the new one and vice versa. You can find the linked tickets in the ticket sidebar tab under Related tickets.