Talk to customers in real time from the customer chat panel.
🤔 Huh? I don’t see “Customer Chat” in the menu…
This feature is optional; if you don’t see it in the main menu, that means it’s not enabled yet. See the admin documentation for details.
|1. On/Off||Enable/disable the chat panel.|
|2. Waiting Customers||Lists customers awaiting an agent for chat. Click to answer a pending chat request.|
|3. Chatting Customers||Lists customers currently in an ongoing chat session.|
|4. Active Agents||Lists all agents with chat enabled.|
|5. Settings||Click for chat configuration options (e.g., auto-greetings and maximum number of simultaneous chats).|
|6. Count badge||Displays the number of users in each section.|
|7. Info card||Hover over for detailed information about the users in each section.|
If all agents have the chat panel disabled, customers will not be able to initiate a chat.
Creating a Ticket from a Chat¶
Once your chat is over, you can create a ticket for it with a single click: