i-doit: Track Company Property¶
With i-doit integration, you can list which pieces of your company’s property are related to any given ticket. That includes both physical and digital infrastructure, from servers to meeting rooms to virtual machines to software licenses.
This feature is optional; if you don’t see it in the ticket view, that means your administrator hasn’t enabled it yet. Administrators can learn more here.
If your company is using i-doit, ask your administrator / IT personnel to give you a tour. If your organization isn’t already using i-doit, this guide is not for you.
i-doit can help you keep track of troublesome equipment and find previous tickets from the last time something went wrong with it.
It’s also a great way to document quirks in the company’s belongings: Why haven’t we upgraded this system from Windows Vista yet? What did we decide to do about that faulty network switch? And why does the coffee maker keep shutting off before it’s finished? 🤬