Keyboard Shortcuts

Zammad supports a wide array of keyboard shortcuts to expedite your workflow as an expert user. But don’t be afraid, you don’t have to remember all of them.

Where to find them?

Click on your avatar at the bottom of the main menu to access the keyboard shortcuts cheat sheet.

User submenu

Alternatively, open it with one of the shortcuts below:

  • ctrl + shift + h (on Linux and Windows)

  • cmd + ctrl + shift + h (on macOS)

This will open an overview of available keyboard-shortcuts as in the following screenshot:

Keyboard shortcut cheat sheet

The keyboard shortcut cheat sheet.

List of Available Keyboard Shortcuts


Note: you need to have admin permissions to use this.

Key / key combination


shift + ctrl + t

Enable or disable the inline translation


Key / key combination



Switch between dark and light mode


Key / key combination


shift + ctrl + m

Create a new note article

shift + ctrl + g

Reply to the last article

shift + ctrl + j

Switch the visibility of the article between internal and public

shift + ctrl + c

Set state of the ticket to “closed”

shift + ctrl + /

Navigate through article


Insert text module (while composing an article)


Insert knowledge base article (while composing an article)


Mention a user (while composing an article)

Text Editing


You can apply a text format before typing or after typing. Example:

Before typing:

  • Press cmd + i to enter italics mode,

  • enter your desired text, and

  • press cmd + i again to return to normal text mode.

After typing:

  • Enter your desired text,

  • click-and-drag with the mouse to select it, and

  • press cmd + i to set the text in italics.

Key Combinations

Key / key combination


ctrl + u

Format text underlined

ctrl + b

Format text in bold

ctrl + i

Format text in italics

ctrl + s

Format text as ̶s̶t̶r̶i̶k̶e̶t̶h̶r̶o̶u̶g̶h̶

ctrl + v

Paste text from clipboard

ctrl + shift + v

Paste text from clipboard (as plain text)

shift + ctrl + f

Remove formatting of text

shift + ctrl + y

Remove formatting of the whole text

shift + ctrl + z

Insert a horizontal line

shift + ctrl + l

Format as unordered list

shift + ctrl + k

Format as ordered list

shift + ctrl + 1

Format as h1 heading

shift + ctrl + 2

Format as h2 heading

shift + ctrl + 3

Format as h3 heading

shift + ctrl + x

Remove any hyperlink