Keyboard Shortcuts¶

Zammad supports a wide array of keyboard shortcuts to expedite your workflow as an expert user. But don’t be afraid, you don’t have to remember all of them.

Tip

🤓 Have a look here to find the keyboard shortcuts

Click on your avatar at the bottom of the main menu to access the keyboard shortcuts cheat sheet.

Alternately, open it with one of the shortcuts below:

ctrl + shift + h (on Linux and Windows)

cmd + ctrl + shift + h (on macOS)

This will open an overview of available keyboard-shortcuts as in the following screenshot:

The keyboard shortcut cheat sheet.¶

List of Available Keyboard Shortcuts¶

Navigation¶

Key / key combination	Function
`shift` + `ctrl` + `d`	Show dashboard
`shift` + `ctrl` + `o`	Show overviews
`shift` + `ctrl` + `s`	Trigger the search
`shift` + `ctrl` + `a`	Open notifications
`shift` + `ctrl` + `n`	Create a new ticket
`shift` + `ctrl` + `e`	Log out
`shift` + `ctrl` + `h`	Show list of shortcuts
`shift` + `ctrl` + `w`	Close current tab
`shift` + `ctrl` + `tab`	Show next tab
`shift` + `ctrl` + `shift+tab`	Show previous tab
`shift` + `ctrl` + `return`	Confirm/submit in dialogs
`↑` / `↓`	Move selection/cursor up and down
`←` / `→`	Move selection/cursor left and right
`enter`	Select item / confirm
`shift` + `ctrl` + `.`	Copy current object number (e.g. ticket number)
`shift` + `ctrl` + 2x `.`	Add the title of the object to the number
`shift` + `ctrl` + 3x `.`	Add the object link URL to the number and title

Translations¶

Note: you need to have admin permissions to use this.

Key / key combination	Function
`shift` + `ctrl` + `t`	Enable or disable the inline translation

Appearance¶

Key / key combination	Function
`d`	Switch between dark and light mode

Tickets¶

Key / key combination	Function
`shift` + `ctrl` + `m`	Create a new note article
`shift` + `ctrl` + `g`	Reply to the last article
`shift` + `ctrl` + `j`	Switch the visibility of the article between internal and public
`shift` + `ctrl` + `c`	Set state of the ticket to “closed”
`shift` + `ctrl` + `←` / `→`	Navigate through article
`::`	Insert text module (while composing an article)
`??`	Insert knowledge base article (while composing an article)
`@@`	Mention a user (while composing an article)

Text Editing¶

Tip

You can apply a text format before typing or after typing. Example:

Before typing:

Press cmd + i to enter italics mode,
enter your desired text, and
press cmd + i again to return to normal text mode.

After typing:

Enter your desired text,
click-and-drag with the mouse to select it, and
press cmd + i to set the text in italics.

Key / key combination	Function
`ctrl` + `u`	Format text underlined
`ctrl` + `b`	Format text in bold
`ctrl` + `i`	Format text in italics
`ctrl` + `s`	Format text as ̶s̶t̶r̶i̶k̶e̶t̶h̶r̶o̶u̶g̶h̶
`ctrl` + `v`	Paste text from clipboard
`ctrl` + `shift` + `v`	Paste text from clipboard (as plain text)
`shift` + `ctrl` + `f`	Remove formatting of text
`shift` + `ctrl` + `y`	Remove formatting of the whole text
`shift` + `ctrl` + `z`	Insert a horizontal line
`shift` + `ctrl` + `l`	Format as unordered list
`shift` + `ctrl` + `k`	Format as ordered list
`shift` + `ctrl` + `1`	Format as h1 heading
`shift` + `ctrl` + `2`	Format as h2 heading
`shift` + `ctrl` + `3`	Format as h3 heading
`shift` + `ctrl` + `x`	Remove any hyperlink