Tickets track communication between individuals, but oftentimes, your company’s real client is another company (or organization). Customers can be grouped into organizations to monitor their activity as a whole.
Use the ticket pane to manage organization profiles.
To edit the organization’s profile, use the organization submenu:
With organizations, you can answer questions like:
- “How many tickets has this company had to file in the last 12 months?”
- “How many tickets does this company have open right now?”
- “How old is the oldest open ticket from this company?”