Tickets track communication between individuals, but oftentimes, your company’s real client is another company (or organization). Customers can be grouped into organizations to monitor their activity as a whole.
Use the ticket pane to manage organization profiles.
To edit the organization’s profile, use the organization submenu:
With organizations, you can answer questions like:
“How many tickets has this company had to file in the last 12 months?”
“How many tickets does this company have open right now?”
“How old is the oldest open ticket from this company?”