Profile & Settings

Click on your avatar or initials at the bottom of the main menu to access your profile and settings.

User submenu

Find user-specific actions, a list of recently opened items, and useful reference information.

User Menu

Clicking on your avatar picture provides the following three sections in the user menu:

Recently viewed

All information you’ve viewed previously (tickets, users, organizations). Helps you to jump back quick and easy without searching or looking in your overviews. Note that this list is limited, old entries will automatically vanish.

Further actions
Dark mode

Quickly toggle dark and light mode without using keyboard bindings.

Screencast showing the dark mode button being toggled
Keyboard shortcuts

Opens the keyboard shortcut section.


This will open your Profile Settings and provide further options for customers and agents. Customers do not have access to all areas, even if you provide them the permissions to those areas.

Sign out

Finished working with Zammad? Use the sign out button to end your user session.

If you didn’t tick “Remember me” during login or used a third party login, your session will automatically be invalidated if you close and reopen your browser.

Profile Settings

Clicking on “Profile” in the user menu opens the profile settings.


Select how Zammad should look. Zammad will remember the setting you choose here.

  • Dark

  • Light

  • Sync with computer

For dark and light you’ll fix the dark or light mode to your taste.

If you choose sync with computer, Zammad will dynamically select the mode depending on what your client prefers at that moment.

Note that this sync option highly depends on your browser. If your browser does not support syncing, this setting basically has no effect. Most common modern Browsers are capable to do so (e.g. Firefox, Google Chrome).


Set the system display language.


Upload an avatar image.

Password & Auth

Change your login password and manage your two-factor authentication methods (both may be disabled by system admin).


Two-Factor Authentication is an optional feature. Administrators can learn more here.


Select where, when, and for which groups you want to receive notifications, or choose a new notification sound. Notifications are available to agents only.

You can always reset your notification settings to system defaults by clicking on the button at the bottom of the screen.


Use the first three columns to choose when to receive internal notifications (below). The rightmost column enables email notification as well.

Limit Groups

By default, you will receive notifications for all tickets in every group you belong to - even for tickets that are assigned to other agents. Use the Limit Groups switch and settings below it to disable such notifications on a per-group basis. You will continue to receive notifications for your own tickets.

If you turn on Limit Groups feature, but disable the notifications from all groups, you may receive the following warning.


In this case, saving your settings will implicitly turn off Limit Groups feature, since no limits will be left in effect.


The contents of these email notifications can be customized on self-hosted installations. Administrators can learn more here.

Out of Office

Schedule absence periods in advance, and designate a substitute to handle your tickets while you’re gone.

Your substitute will receive all your ticket notifications during your absence, and have a custom overview created to help keep track of your tickets.

You will reveive notifications while you are absent.


Tired of the overview order your admin decided on? This section allows you to choose an overview order that fits you the best.

You can revert to the default instance ordering at any time by using the upper right button “Reset overview order”.


This option is only visible to agents by default. It can be completely deactivated by your admin.

If it is activated, the order does not change, even if your admin renames or reorders the overviews. The overview order is stored in your profile and thus applies to any device you use with your account.

Screencast showing how to drag & drop overviews order and reset the order back to default

Add your ticket deadlines to your own favorite calendar app with the ICAL link listed at this setting’s panel.


See a list of all devices logged into your Zammad account (and revoke access, if necessary).

Token Access

Generate personal access tokens for third party applications to use the Zammad API.


Always generate a new token for each application you connect to Zammad! (This makes it possible to revoke access one application at a time if a token is ever compromised.)

Linked Accounts

See a list of third party services (e.g., Facebook or Twitter) linked to your Zammad account.