Zammad (for Agents)
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Basics
What is a Ticket?
Finding Tickets
Servicing Tickets
Advanced Topics
Ticket Actions
Tabs
Working with Text Modules
Ticket Templates
Advanced Search
Suggested Workflows
Time Accounting
Keyboard Shortcuts
Extras
Customers
Organizations
Checking Your Stats
Secure Email
Live Chat
Caller Log
Profile & Settings
Knowledge Base
i-doit: Use Tickets to Track Company Property
Zammad (for Agents)
Docs
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Zammad Agent Documentation
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Zammad Agent Documentation
¶
Basics
¶
What is a Ticket?
Finding Tickets
by Browsing
by Searching
Servicing Tickets
Creating a Ticket
Following Up
Managing Ticket Settings
Group
Owner
State
Priority
Tags
Advanced Topics
¶
Ticket Actions
Merging Tickets
Splitting Tickets
Linking Tickets
Tabs
Working with Text Modules
Ticket Templates
Advanced Search
Suggested Workflows
Time Accounting
Keyboard Shortcuts
Extras
¶
Customers
Organizations
Checking Your Stats
Secure Email
Live Chat
Caller Log
Profile & Settings
Knowledge Base
i-doit: Use Tickets to Track Company Property
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