Zammad Agent Documentation

Basics

• What is a Ticket?
• Finding Tickets
  • by Browsing
  • by Searching
• Servicing Tickets
  • Creating a Ticket
  • Following Up
  • Managing Ticket Settings
    • Group
    • Owner
    • State
    • Priority
    • Tags

Advanced Topics

• Ticket Actions
  • Merging Tickets
  • Splitting Tickets
  • Linking Tickets
• Tabs
• Working with Text Modules
• Ticket Templates
• Advanced Search
• Suggested Workflows
• Time Accounting
• Keyboard Shortcuts

Extras

• Customers
• Organizations
• Checking Your Stats
• Live Chat
• Caller Log
• Profile & Settings
• Knowledge Base