Zammad (for Agents) Logo
pre-release

Basics

  • Zammad Glossary
  • What is a Ticket?
  • Finding Tickets
  • Servicing Tickets

Advanced Topics

  • Ticket Actions
  • Tabs
  • Working with Text Modules
  • Ticket Templates
  • Advanced Search
  • Macros
  • Suggested Workflows
  • Time Accounting
  • Keyboard Shortcuts

Extras

  • Customers
  • Organizations
  • Checking Your Stats
  • Secure Email
  • Shared Drafts
  • Live Chat
  • Caller Log
  • Profile & Settings
  • Knowledge Base
  • i-doit: Use Tickets to Track Company Property
  • GitHub / GitLab Integration
Zammad (for Agents)
  • Zammad Agent Documentation
  • Edit on GitHub

Zammad Agent DocumentationΒΆ

Basics

  • Zammad Glossary
  • What is a Ticket?
  • Finding Tickets
    • by Browsing
    • by Searching
  • Servicing Tickets
    • Creating a Ticket
    • Following Up
    • Managing Ticket Settings
      • Group
      • Owner
      • State
      • Priority
      • Tags

Advanced Topics

  • Ticket Actions
    • Merging Tickets
    • Splitting Tickets
    • Linking Tickets
  • Tabs
  • Working with Text Modules
  • Ticket Templates
  • Advanced Search
  • Macros
  • Suggested Workflows
  • Time Accounting
  • Keyboard Shortcuts

Extras

  • Customers
  • Organizations
  • Checking Your Stats
  • Secure Email
  • Shared Drafts
  • Live Chat
  • Caller Log
  • Profile & Settings
  • Knowledge Base
  • i-doit: Use Tickets to Track Company Property
  • GitHub / GitLab Integration
Next

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