Organizasyonlar

Tickets track communication between individuals, but often your company’s real client is another company (or organization). Customers can be grouped into organizations to monitor their activity as a whole.

Organizasyon Profilleri

Use the ticket sidebar to view and manage organization profiles.

Ticket sidebar (organization view)

Click the 👪 tab in the ticket sidebar to see the organization’s profile.

To edit the organization’s profile, use the Organization submenu:

Organization submenu
Organization submenu

Click the Organization ▾ heading to access additional actions.

Organization edit dialog
Edit organization dialog

Organizasyon diyaloğu düzenlemek.

Organizasyon İstatistikleri

Organizasyonlarla, şu soruları cevaplayabilirsiniz:

  • “How many tickets has this company had to file in the last 12 months?”

  • “How many tickets does this company have open right now?”

  • “How old is the oldest open ticket from this company?”

Ticket sidebar (organization view)

Click the 🏢 button in the ticket sidebar to see a detailed breakdown of the organization’s stats.