Müşteriler¶

Use the customer tab in the ticket sidebar to view and manage customer profiles.

Genel Bakış¶

Click the 👨 tab in the ticket sidebar to see the customer’s profile.¶

If the customer has other tickets too, you can see a summary when you hover over the open/closed labels:

Hover over the open/closed labels to see a summary of the customer’s other tickets.¶

To edit the customer’s profile, use the Customer submenu and select Edit Customer:

Customer submenu: Click the Customer ▾ heading to access additional actions.¶
Customer edit dialog: Müşteri diyaloğu düzenlemek.¶

Most customer attributes are self-explanatory, but here are a couple that could be unclear:

Organizasyon: Customers can optionally belong to organizations. Head over to the organization page to learn more.
Secondary Organizations: Unlike (primary) organizations, you can assign several organizations to the user. These secondary organizations are not as highlighted as the primary ones in Zammad. However, the same behavior applies.
VIP: Like the ticket priority, the VIP state doesn’t actually do anything out-of-the-box. But admins can set up automation rules based on this value or use it as a filter for custom overviews. Ask your administrator about how you should use this attribute.