Bilet Şablonları

If you find yourself creating lots of tickets with the same basic attributes, use ticket templates to apply them with a single click. Templates can be used to pre-fill not only the article text. It is also possible to pre-fill ticket attributes like title, customer, organization, group, owner, state, priority and tags. Ask your administrator if you think such a template makes sense for your workflow.

In any New Ticket dialog, the right sidebar will display the Templates tab if the feature is enabled and a template present. You can choose from a drop down list to select the desired template. Select a fitting template and click Apply. The configured ticket fields will be populated with the data from the template.

Field collisions

Zammad detects field collisions. This means: If you already filled in data in a field that would be filled by the template, Zammad will not overwrite the data present.

Can’t add or adjust templates?

Managing templates requires additional permissions. Please ask your administrator to provide you with the needed permission or to create or adjust a template for you.

Admins can learn more in the ticket templates section of the admin docs.