Scinder des tickets

If you have a ticket which is about more than one issue, you might want to split it in two or more separate tickets. For example this might be the case if a customer has a technical question and wants to place an order.

Pour renommer un ticket, cliquez simplement sur le titre et commencez à taper :

Split ticket button

After clicking on the « split » button, a dialog for creating a new ticket is presented to you:

Split ticket dialog

It is prefilled with the content of the existing article. Remember to select the type (call/email).

Le ticket original est lié au nouveau, comme indiqué dans le panneau du ticket :

Ticket pane: Links