Split Tickets

Si vous avez un ticket qui concerne plusieurs problèmes, vous pourriez vouloir les scinder en au moins deux tickets distincts. Par exemple, dans le cas où un client a une question technique et qu’il souhaite passer commande.

To split a ticket, simply click on the split button under the article you want to split off:

After clicking on the split button, a dialog for creating a new ticket is presented to you:

It is prefilled with the content of the existing article. Remember to select the type (call/email). The original ticket is linked in the new one and vice versa. You can find the linked tickets in the ticket sidebar tab under Related tickets.