Clients¶
Use the ticket pane to view and manage customer profiles.
Overview¶
If the customer has other tickets too, you can see a summary when you hover over the open/closed labels:
Éditer un client¶
To edit the customer’s profile, use the customer submenu and select « Edit Customer »:
- Customer submenu
- Boîte d’édition du client
La majorité des attributs clients sont assez explicites, mais en voici certains qui peuvent être compliqués:
- Société
Les clients peuvent (optionnellement) appartenir à des société – Aller à pour en apprendre davantage.
- Secondary Organizations
Unlike organizations, you can add several organizations here that are not as highlighted. Still, the same behavior applies.
- VIP
Like ticket priority, VIP status doesn’t actually do anything out-of-the-box, but an admin can set up automated system hooks based on this value, or use it as a filter for custom overviews.
Ask your administrator about how she’d like you to use this attribute (or just leave it alone).