Profil ve Ayarlar

**Profil ve ayarlar**ınıza erişmek için ana menünün altındaki avatarınıza tıklayın.

User submenu

Kullanıcıya özel eylemler, en son açılan öğelerin bir listesi ve faydalı referans bilgileri bulun.

Clicking on your avatar picture provides the following three sections.

Recently viewed

All information you’ve viewed previously (tickets, users, organizations). Helps you to jump back quick and easy without searching or looking in your overviews.

Not

This list is limited, old entries will automatically vanish.

Further actions
Dark mode

Quickly toggle dark and light mode without using keyboard bindings.

Screencast showing the dark mode button being toggled
Keyboard shortcuts

Opens the keyboard shortcut section.

Profile

This will open your Profil Ayarları and provide further options for customers and agents.

Not

Customers do not have access to all areas, even if you provide them the permissions to those areas.

Sign out

Finished working with Zammad? Use the sign out button to end your user session.

İpucu

If you didn’t tick “Remember me” during login or used a third party login, your session will automatically be invalidated if you close and reopen your browser.

Profil Ayarları

Appearance
Theme

Select how Zammad should look. Zammad will remember the setting you choose here.

  • Dark

  • Light

  • Sync with computer

For dark and light you’ll fix the dark or light mode to your taste.

If you choose sync with computer, Zammad will dynamically select the mode depending on what your client prefers at that moment.

Not

Synchronizing the theme preference highly depends on your browser. If your browser does not support syncing, this setting basically has no effect.

Most common modern Browsers do so (e.g. Firefox, Google Chrome)

Dil

Sistem görüntüleme dilini ayarlayın.

Avatar

Bir avatar yükleyin.

Parola

Oturum açma parolanızı değiştirin (sistem yöneticisi tarafından devre dışı bırakılabilir).

Bildirimler

Nerede, ne zaman ve hangi gruplardan bildirimler almak istediğinizi seçin veya yeni bir bildirim sesi ayarlayın.

../_images/profile-and-settings-notifications-settings.jpg

Dahili bildirimleri (aşağıda) ne zaman alacağınızı seçmek için ilk üç sütunu kullanın. En sağdaki sütun e-posta bildirimini de etkinleştirir.

../_images/profile-and-settings-notifications-center.jpg

Dahili bildirimler devre dışı bırakılamaz.

../_images/profile-and-settings-notifications-limit-groups.png

By default, you will receive notifications for all tickets in every group you belong to—even for tickets that are assigned to other agents. Use the Limit Groups switch and settings below it to disable such notifications on a per-group basis.

(You will continue to receive notifications for your own tickets.)

Uyarı

If you turn on Limit Groups feature, but disable the notifications from all groups, you may receive the following warning.

../_images/profile-and-settings-notifications-limit-groups-warning.png

In this case, saving your settings will implicitly turn off Limit Groups feature, since no limits will be left in effect.

Not

Notifications are available to agents only.

İpucu

Bu e-posta bildirimlerinin içeriği, kendi kendine barındırılan kurulumlarda özelleştirilebilir. Yöneticiler daha fazla bilgi için `buraya `_ bakabilir.

İpucu

You can always reset your notification settings to system defaults by clicking on the button at the bottom of the screen.

Ofis Dışında

Schedule absence periods in advance, and designate a substitute to handle your tickets while you’re gone.

Yedek kişi, yokluğunuz sırasında tüm bilet bildirimlerinizi alacak ve biletlerinizi takip etmenize yardımcı olmak için özel bir genel bakış oluşturacaktır.

Not

🔔 You will continue to receive notifications while you are absent.

Overviews

Tired of the overview order your admin decided on? This section allows you to choose an overview order that fits you the best.

You can revert to the default instance ordering at any time by using the upper right button “Reset overview order”.

İpucu

🤓 Your admin has no power here

The order does not change, even if your admin renames or reorders the overviews. The overview order is stored in your profile and thus applies for any device you use with your account.

Not

😕 Can’t see this setting?

This setting option is only available to agents by default. Admins can also deactivate this permission entirely. Ask your admin to enable this option if you need it.

Screencast showing how to drag & drop overviews order and reset the order back to default
Takvim

Add your ticket deadlines to your own favorite calendar app with the ICAL link listed at this setting’s panel.

Cihazlar

See a list of all devices logged into your Zammad account (and revoke access, if necessary).

Jeton Erişimi

Generate personal access tokens for third party applications to use the Zammad API.

Uyarı

Zammad’a bağladığınız her uygulama için daima yeni bir jeton oluşturun! (Bu, bir jeton tehlikeye girerse, her seferinde bir uygulamaya erişimi iptal etmeyi mümkün kılar.)

Bağlı Hesaplar

See a list of third party services (e.g., Facebook or Twitter) linked to your Zammad account.