Splitting Tickets

If you have a ticket which is about more than one issue, you might want to split it in two or more separate tickets. For example this might be the case if a customer has a technical question and wants to place an order.

To split a ticket, simply click on the “split” button under the article you want to split off:

Split ticket button

After clicking on the “split” button, a dialog for creating a new ticket is presented to you:

Split ticket dialog

It is prefilled with the content of the existing article. Remember to select the type (call/email).

The original ticket is linked to the new one, as you can see in the ticket side panel:

Ticket pane: Links