Time Accounting¶
Zammad supports detailed time accounting to help administrators keep track of how much time you spend on any given ticket, customer or client organization.
If the time accounting is enabled, this dialog will appear each time you update a ticket. Enter how much time you spent on it.
This feature is optional; if you don’t see it whenever you update a ticket, that means your administrator hasn’t enabled it yet. Administrators can learn more here.
Units¶
The Accounted time is always recorded as unitless numbers. However, your administrator may decide to show an optional label next to the field to hint you and your colleagues which unit is assumed.
Activity Types¶
Activity Types are used for grouping accounted time entries together. This is an optional feature which shows a list of activities as a selectable list.
Simply choose the closest type of the activity you are recording the time for, noting that one of the choices may be pre-selected. You can always remove the selection for general accounted time that is not supposed to be grouped together.
