Keyboard Shortcuts

Zammad supports a wide array of keyboard shortcuts to expedite your workflow as an expert user. But don’t be afraid, you don’t have to remember all of them.

Overview

Click on your avatar at the bottom of the main menu and select “Keyboard Shortcuts” or just press ? to open the keyboard shortcut overview.

This will open an overview of available keyboard-shortcuts as in the following screenshot:

The keyboard shortcut overview.

Settings

At the top of the dialog, you can:

• Enable or disable the shortcuts in general by switching the toggle on the left side.

• Switch to the old shortcuts if you got used to them by clicking on “Switch back to old layout” on the right side.

Note

Be aware that these old shortcuts don’t work as reliable as the new ones because browsers and operating systems could jam the key press signal. And the shortcut for opening this overview differs as well.

These settings are currently only saved in the browser and not in your user profile. If you need to deactivate it or switch to the old layout, you should make sure to not delete your browser cache / session cookies for your Zammad instance.

The keyboard shortcut settings.

List of Available Keyboard Shortcuts

Navigation

Key / key combination	Function
h	Show dashboard
o	Show overviews
s	Open the search
a	Open notifications
n	Create a new ticket
u	Open user menu
?	Open shortcuts overview
shift l	Log out
shift w	Close current tab
shift ▶	Show next tab
shift ◀	Show previous tab
ctrl enter	Confirm/submit in dialogs
▲ / ▼	Move selection/cursor up and down
◀ / ▶	Move selection/cursor left and right
enter	Select item / confirm
.	Copy current object number (e.g. ticket number)
..	Add the title of the object to the number
...	Add the object link URL to the number and title

Translations

Note: you need to have admin permissions to use this.

Key / key combination	Function
t	Enable or disable the inline translation

Appearance

Key / key combination	Function
d	Switch between dark and light mode

Tickets

Key / key combination	Function
x	Create a new note article
r	Reply to the last article
i	Switch the visibility of the article between internal and public
shift c	Set state of the ticket to “closed”
◀ / ▶	Navigate through article
::	Insert text module (while composing an article)
??	Insert knowledge base article (while composing an article)
@@	Mention a user (while composing an article)

Text Editing

How

You can apply a text format before typing or after typing. Example:

Before typing:

• Press ctrl i to enter italics mode,

• enter your desired text, and

• press ctrl i again to return to normal text mode.

After typing:

• Enter your desired text,

• click-and-drag with the mouse to select it, and

• press ctrl i to set the text in italics.

Key Combinations

Key / key combination	Function
ctrl u	Format text underlined
ctrl b	Format text in bold
ctrl i	Format text in italics
ctrl s	Format text as ̶s̶t̶r̶i̶k̶e̶t̶h̶r̶o̶u̶g̶h̶
ctrl v	Paste text from clipboard
shift ctrl v	Paste text from clipboard (as plain text)
shift ctrl f	Remove formatting of text
shift ctrl y	Remove formatting of the whole text
shift ctrl z	Insert a horizontal line
shift ctrl l	Format as unordered list
shift ctrl k	Format as ordered list
shift ctrl 1	Format as h1 heading
shift ctrl 2	Format as h2 heading
shift ctrl 3	Format as h3 heading
shift ctrl x	Remove any hyperlink

Tip

If you are a Mac user, use cmd instead of ctrl and ctrl option instead of shift ctrl.