Checking Your Stats¶
The dashboard is the first thing you’ll see after logging in. Monitor your productivity at a glance, compare your stats to the company average (in gray below your own), and see what everyone else is up to.
1. ∅ Waiting Time Today |
How long has each customer had to wait, on average, to get a response from you today? |
2. Mood |
How many escalated tickets do you have open right now? (Mr. Bubbles gets grumpy if you have too many…) |
3. Channel Distribution |
Where are all your tickets coming from? (Shows tickets created in the last seven days, also sorted by inbound vs. outbound.) |
4. Assigned |
Out of all open tickets (company-wide), how many are currently assigned to you? |
5. My Tickets in Process |
What percentage of your tickets have you responded to or updated in the last 24 hours? |
6. Reopening Rate |
How many of your closed tickets have been re-opened in the last seven days? |
7. Activity Stream |
What’s everyone else on your team up to? |