Caller Log

View and manage call logs from the phone panel.

Note

🤔 Huh? I don’t see “Phone” in the menu…

This feature is optional; if you don’t see it in the main menu, that means it’s not enabled yet. See the admin documentation for details.

Sample view of Caller Log

Enable the Phone panel to receive notifications for incoming calls.

Hint

🏢 The caller log shows all incoming and outgoing calls for the entire team.

Tip

👤 Click on unrecognized numbers in the caller log to create a new customer and ticket. (Unrecognized phone numbers cannot be added to existing customers in this way.)