Profile & Settings

Click on your avatar at the bottom of the main menu to access your profile and settings.

User submenu

Find user-specific actions, a list of recently opened items, and useful reference information.

Profile Settings

Language:

Set the system display language.

Avatar:

Upload an avatar.

Password:

Change your login password (may be disabled by system admin).

Notifications:

Select where, when, and for which groups you want to receive notifications, or choose a new notification sound.

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Use the first three columns to choose when to receive internal notifications (below). The rightmost column enables email notification as well.

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Internal notifications cannot be disabled.

Consult the admin documentation for details on how to customize these email notifications.

Out of Office:

Schedule out-of-office periods in advance, and designate a substitute to handle your tickets while you’re gone.

Your substitute will receive all your ticket notifications during your absence, and have a custom overview created to help keep track of your tickets.

Note

🔔 You will continue to receive notifications while you are out-of-office!

Calendar:

Add your ticket deadlines to your own favorite calendar app with the ICAL link listed at this settings panel.

Devices:

See a list of all devices logged in to your Zammad account (and revoke access, if necessary).

Token Access:

Generate personal access tokens for third-party applications to use the Zammad API.

Caution

Always generate a new token for each application you connect to Zammad! (This makes it possible to revoke access one application at a time if a token is ever compromised.)

Linked Accounts:
 

See a list of third-party services (e.g., Facebook or Twitter) linked to your Zammad account.