Working with Text Modules

Zammad offers so called text modules. Text modules will help you to improve your workflow, as you don’t have to type your answer on every ticket by hand. You can simply choose a fitting text module and insert it into the E-Mail.

To access available text modules, simply type :: within an article body. If you found the right text module, just press enter or click with your left mouse and Zammad will insert the modules Text at the place your cursor is.

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Tip

You can either scroll through all modules (mouse or direction keys), type the module name or enter a keyword (if keywords are set).

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Text modules on ticket creation

You can use text modules on ticket creation as well. On ticket creation, our Ticket Templates might get handy too.

Changing text modules

For changing text modules, you need to have the permission to do so. Please refer to our Admin-Documentation for further information.