Mobile View
===========

Zammad provides a dedicated mobile view for working on the go. The mobile
view offers a focused, touch-friendly interface for your daily tasks,
with a modern design and improved accessibility.

.. tabs::

   .. tab:: Login & Home

     .. container:: cfloat-left

        .. figure:: /images/extras/mobile-view/mobile-view-login.png
           :alt: Mobile View Login Screen
           :align: center

           Login Screen

     .. container:: cfloat-right


        .. figure:: /images/extras/mobile-view/mobile-view-home.png
           :alt: Mobile View Home Page
           :align: center

           Home Page

     .. container:: cfloat-clear

        x

   .. tab:: Search & Overview

     .. container:: cfloat-left

        .. figure:: /images/extras/mobile-view/mobile-view-search.png
           :alt: Mobile View Search Results
           :align: center

           Search Results

     .. container:: cfloat-right

        .. figure:: /images/extras/mobile-view/mobile-view-ticket-overview.png
           :alt: Mobile View Ticket Overview
           :align: center

           Ticket Overview

     .. container:: cfloat-clear

        x

   .. tab:: Ticket Details

     .. container:: cfloat-left

        .. figure:: /images/extras/mobile-view/mobile-view-ticket-detail-view.png
           :alt: Mobile View Ticket Detail View
           :align: center

           Ticket Detail View

     .. container:: cfloat-right

        .. figure:: /images/extras/mobile-view/mobile-view-ticket-information.png
           :alt: Mobile View Ticket Information
           :align: center

           Ticket Information

     .. container:: cfloat-clear

        x

   .. tab:: Notifications & Account

     .. container:: cfloat-left

        .. figure:: /images/extras/mobile-view/mobile-view-notifications.png
           :alt: Mobile View Notifications
           :align: center

           Notifications

     .. container:: cfloat-right

        .. figure:: /images/extras/mobile-view/mobile-view-account-overview.png
           :alt: Mobile View Account Overview
           :align: center

           Account Overview

     .. container:: cfloat-clear

        x

.. hint::

   We intentionally do not provide specific instructions for the mobile view.
   The overall UX should be intuitive and self-explanatory in most cases.

Features
--------

Mobile view provides you with a way to do your common Zammad daily tasks while
on the go:

- Manage & use your ticket overviews
- Search for existing records
- Create a new ticket
- Reply in an already existing ticket
- Modify ticket attributes
- Modify customer attributes
- Modify organization attributes

Mobile view also has some exclusive features:

- Innovative Zammad UX
- Next-level accessibility
- Ready for multi-device usage
- Progressive web app (PWA) support

Limitations
-----------

Mobile view is also currently missing some features which are provided by the
desktop view:

- Ticket Article Time Accounting
- Ticket Article **Split** Action
- Linked Tickets & Ticket **Link** Action
- Ticket Macros
- Ticket History
- Ticket Create Templates & Shared Drafts

Additionally, certain features were intentionally omitted in order to improve
the focus on important information:

- Most Management Features (except ticket user and organization management)
- Most Knowledge Base Features (except ticket integration)
- Most User Profile Functions (except avatar and language preferences)
- Reports
- Caller Log
- Live Chat

Access
------

Zammad now implements a mobile device detection, which results in automatic
redirection to mobile view. Even with this mechanism in place it's possible to
explicitly switch between the views by using app links:

   Continue to desktop link in mobile view
     .. container:: cfloat-left

        .. figure:: /images/extras/mobile-view/mobile-view-login-continue-to-desktop.png
           :alt: Continue to Desktop Link on Login Screen
           :align: center

           Login Screen

     .. container:: cfloat-right

        .. figure:: /images/extras/mobile-view/mobile-view-account-continue-to-desktop.png
           :alt: Continue to Desktop Link in User Account Overview
           :align: center

           User Account Overview

     .. container:: cfloat-clear

        x

   Continue to mobile link in desktop view
     .. container:: cfloat-left

        .. figure:: /images/extras/mobile-view/mobile-view-desktop-login-continue-to-mobile.png
           :alt: Continue to Mobile Link in Desktop Login Screen
           :align: center

           Login Screen

     .. container:: cfloat-right

        .. figure:: /images/extras/mobile-view/mobile-view-desktop-user-menu-continue-to-mobile.png
           :alt: Continue to Mobile Link in Desktop User Menu
           :align: center

           User Avatar Menu

     .. container:: cfloat-clear

        x

Whenever an app link is used, the choice will be remembered by the user's device
and the next time the automatic redirection will behave accordingly.