Split Tickets
=============

If you have a ticket which is about more than one issue, you might want
to split it in two or more separate tickets. For example this might be the case
if a customer has a technical question and wants to place an order.

To split a ticket, simply click on the ``split`` button under the article you
want to split off:

.. figure:: /images/advanced/ticket-actions/article-split.png
   :alt: Screenshot shows "split" button in the ticket detail view next to an article
   :align: center

After clicking on the ``split`` button, a dialog for creating a new ticket is
presented to you:

.. figure:: /images/advanced/ticket-actions/split-dialog.png
   :alt: Screenshot shows split ticket dialog
   :align: center
   :scale: 90%

It is prefilled with the content of the existing article. Remember to select the
type (call/email). The original ticket is :doc:`linked <link>` in the new one and
vice versa. You can find the linked tickets in the ticket sidebar tab under
**Related tickets**.