Tabs
====

As you click through Zammad, you will see a list of entries appear in the
navigation sidebar on the left side. These are your open tabs.
You can freely switch between open tabs without losing your work -
all unsaved changes are automatically backed up to the server.

.. container:: cfloat-left

   .. figure:: /images/advanced/tabs/tabs-list.png
      :alt: Screenshot shows tabs with highlighting in Zammad's navigation sidebar.

.. container:: cfloat-right

   The following items get opened in a new tab. If you have the item already
   open, Zammad switches to this tab instead of opening a duplicate.

   \1 Existing tickets
      When you open an existing ticket from an overview or the
      search.

   \2 New tickets
      When you create a new ticket via the button at the bottom of the
      navigation sidebar.

   \3 User Details
      When you click on a user name or avatar in a ticket to open the user
      detail page.

   \4 Organization Details
      When you click on an organization name or avatar in a ticket to open
      the organization detail page.

   \5 Detailed search
      When you search for a ticket, user or organization and click on
      ``Show Search Details``.

.. container:: cfloat-clear

   x

.. tip:: **🖱️ UI Protip**

   - :doc:`Ticket states </basics/ticket-basics>` are
     **color-coded:**

     .. include:: /snippets/ticket-state-type-circles.rst

   - A pulsing dot means that a ticket has new activity since you last
     viewed it.
   - Drag and drop tabs to rearrange them.

Tab Behavior in Ticket Detail View
----------------------------------

You may have noticed the ``Stay on tab`` button next to ``Update`` on the lower
right already. This behavior of a tab can be configured by your administrator
globally. You can overrule this setting based on your personal
preference.

.. figure:: /images/advanced/tabs/tab-behavior.png
   :width: 100%
   :alt: Tab behavior can be adjusted in tickets manually

To overrule your administrator's settings, simply choose the action
you prefer. Zammad will remember this preference until you change its setting.

Close tab
   Upon updating the ticket, Zammad will automatically close the tab.
   You'll be returned to the last view that was open.

Close tab on ticket close
   Ticket tabs will be closed only if you change the state to "closed" upon
   ticket update. This does not apply for pending states that end in closed
   states.

Next in overview
   If you opened a ticket from any overview, Zammad will jump to the next
   ticket in said overview. Zammad recycles the open tab.

   This option is only available if you open the ticket from an overview.
   Zammad will ignore the setting if you opened the ticket directly
   and fall back to ``Stay on tab``.

Stay on tab
   Updating the ticket doesn't have any effect on the tab. This is the default
   setting.

Now that you are an expert in tab handling, one more thing might be
interesting as well: the maximum number of tabs is 30 due to performance
reasons. In case you reach the limit and open another tab, the first opened
tab gets closed automatically.