Profil & Paramètres¶
Cliquez sur votre avatar en bas du menu principal pour accéder à vos profil et paramètres.
Clicking on your avatar picture provides the following three sections.
- Recently viewed
All information you’ve viewed previously (tickets, users, organizations). Helps you to jump back quick and easy without searching or looking in your overviews.
Note
This list is limited, old entries will automatically vanish.
- Further actions
- Dark mode
Quickly toggle dark and light mode without using keyboard bindings.
- Keyboard shortcuts
- Profile
This will open your Paramètres de profil and provide further options for customers and agents.
Note
Customers do not have access to all areas, even if you provide them the permissions to those areas.
- Sign out
Finished working with Zammad? Use the sign out button to end your user session.
Indication
If you didn’t tick « Remember me » during login or used a third party login, your session will automatically be invalidated if you close and reopen your browser.
Paramètres de profil¶
- Appearance
- Theme
Select how Zammad should look. Zammad will remember the setting you choose here.
Dark
Light
Sync with computer
For dark and light you’ll fix the dark or light mode to your taste.
If you choose sync with computer, Zammad will dynamically select the mode depending on what your client prefers at that moment.
Note
Synchronizing the theme preference highly depends on your browser. If your browser does not support syncing, this setting basically has no effect.
Most common modern Browsers do so (e.g. Firefox, Google Chrome)
- Langue
Définir la langue d’affichage du système.
- Avatar
Téléverser un avatar.
- Mot de passe
Changez votre mot de passe de connexion (peut être désactivé par un administration système).
- Notifications
Choisissez où, quand, et pour quels groupes vous voulez recevoir des notifications, ou choisissez un nouveau son de notification.
(You will continue to receive notifications for your own tickets.)
Avertissement
If you turn on Limit Groups feature, but disable the notifications from all groups, you may receive the following warning.
In this case, saving your settings will implicitly turn off Limit Groups feature, since no limits will be left in effect.
Note
Notifications are available to agents only.
Indication
The contents of these email notifications can be customized on self-hosted installations. Administrators can learn more here.
Indication
You can always reset your notification settings to system defaults by clicking on the button at the bottom of the screen.
- Absent du bureau
Schedule absence periods in advance, and designate a substitute to handle your tickets while you’re gone.
Votre remplaçant recevra toutes vos notifications ticket durant votre absence, et aura un aperçu personnalisé créé pour l’aider à suivre vos tickets.
Note
🔔 You will continue to receive notifications while you are absent.
- Overviews
Tired of the overview order your admin decided on? This section allows you to choose an overview order that fits you the best.
You can revert to the default instance ordering at any time by using the upper right button « Reset overview order ».
Indication
🤓 Your admin has no power here
The order does not change, even if your admin renames or reorders the overviews. The overview order is stored in your profile and thus applies for any device you use with your account.
Note
😕 Can’t see this setting?
This setting option is only available to agents by default. Admins can also deactivate this permission entirely. Ask your admin to enable this option if you need it.
- Calendrier
Add your ticket deadlines to your own favorite calendar app with the ICAL link listed at this setting’s panel.
- Périphériques
See a list of all devices logged into your Zammad account (and revoke access, if necessary).
- Jeton d’accès
Generate personal access tokens for third party applications to use the Zammad API.
Prudence
Toujours générer un nouveau jeton pour chaque application que vous connectée à Zammad! (Cela permet de rendre possible la révocation d’une application à la fois si un jeton est compromis.)
- Comptes liés
See a list of third party services (e.g., Facebook or Twitter) linked to your Zammad account.