Ticket Settings¶

Use the ticket pane to manage a ticket’s settings:

Click the → button in the corner to hide the ticket pane. Click the 💬 tab to bring it back.¶

The available options depend on your privileges and the configuration of your system.

Renaming a Ticket¶

To rename a ticket, simply click on the title and start typing.

Use the highlighter tool in the upper-righthand corner to mark up important text. (Your highlights are visible to other agents.)

Highlight by selecting text, then clicking the highlighter. Click again to undo.¶

Additional actions are available via the submenu:

Click the Ticket ▾ heading to access additional actions.¶

History: See a comprehensive list of updates to the ticket, performed by any user, since its creation.
Merge: Migrate all messages/notes to another ticket (see Merging Tickets for details).
Change Customer: Reassign the ticket to another customer.