Use the ticket pane to manage a ticket’s settings:
🚫 Some options may not be available if you do not have the required privileges.
Renaming a Ticket¶
To rename a ticket, simply click on the title and start typing.
Highlighting Ticket Text¶
Use the highlighter tool in the upper-righthand corner to mark up important text. (Your highlights are not visible to other agents.)
🖱️ UI Protip
Additional actions are available via the submenu:
- See a comprehensive list of updates to the ticket, performed by any user, since its creation.
- Migrate all messages/notes to another ticket (see Merging Tickets for details).
- Change Customer
- Reassign the ticket to another customer.