Ticket Settings¶
Use the ticket pane to manage a ticket’s settings:

Click the → button in the corner to hide the ticket pane. Click the 💬 tab to bring it back.
Note
🚫 Some options may not be available if you do not have the required privileges.
Highlighting Ticket Text¶
Use the highlighter tool in the upper-righthand corner to mark up important text. (Your highlights are not visible to other agents.)

Highlight by selecting text, then clicking the highlighter. Click again to undo.
Tip
🖱️ UI Protip
Additional actions are available via the submenu:

Click the Ticket ▾ heading to access additional actions.
- History
- See a comprehensive list of updates to the ticket, performed by any user, since its creation.
- Merge
- Migrate all messages/notes to another ticket (see Merging Tickets for details).
- Change Customer
- Reassign the ticket to another customer.