Search for Tickets¶
Looking for an archived ticket? Use the search bar.
It’s not just for tickets! Results cover 💬 chat logs, 👨 customers, and 🏢 organizations, too.
🔍 Here are just a few of the places the search engine will look:
- 📝 message subject/content
- 👩 recipient names & email addresses
- 📎 text in file attachments (really!)
- 🏷️ user/organization metadata (e.g., notes stored on customer profiles)
You can find a detailed search document in our Advanced Search page.
🖱️ UI Protip
Click on column headings to change the display order.