Browse for Tickets¶
Looking for a ticket to work on? Check the overviews menu.
📥 Think of overviews as inboxes, each with a different filter for the tickets it displays.
There are six built-in overviews (Zammad admin may create more with custom-defined filters):
My assigned tickets (open/pending only)
Unassigned & Open
My pending reached tickets (previously marked pending and currently due)
Pending reached (system-wide, previously marked pending and currently due)
Escalated (system-wide, failing to meet a service-level agreement)
🖱️ UI Protip
Click on column headings to change the display order.
Click-and-drag column dividers to adjust their width.
Ticket states are color-coded:
Postponed (Marked as pending; no immediate action required.)
New / Open (Ready for action.)
Escalated (Requires urgent attention.)
Ticket priorities are color-coded: