Organizations
=============

Tickets track communication between individuals, but often
your company's real client is **another company** (or **organization**).
Customers can be grouped into organizations
to monitor their activity as a whole.

Organization Profiles
---------------------

Use the **ticket pane** to view and manage organization profiles.

.. figure:: /images/extras/organizations.png
   :alt: Ticket pane (organization view)
   :align: center

   Click the 👪 tab in the ticket pane to see the organization's profile.

To edit the organization's profile, use the **organization submenu**:

Organization submenu
   .. figure:: /images/extras/organizations-submenu.png
      :alt: Organization submenu
      :align: center

      Click the **Organization ▾** heading to access additional actions.

Organization edit dialog
   .. figure:: /images/extras/organizations-edit-dialog.png
      :alt: Edit organization dialog
      :align: center
      :scale: 70%

      The edit organization dialog.

Organization Stats
------------------

With organizations, you can answer questions like:

* “How many tickets has this company had to file in the last 12 months?”
* “How many tickets does this company have open right now?”
* “How old is the oldest open ticket from this company?”

.. figure:: /images/extras/organizations-stats.png
   :alt: Ticket pane (organization view)
   :align: center
   :scale: 75%

   Click the 🏢 button in the ticket pane
   to see a detailed breakdown of the organization's stats.