Customers
=========

Use the **ticket pane** to view and manage customer profiles.

Overview
--------

.. figure:: /images/extras/customers.png
   :alt: Ticket pane (customer view)
   :align: center

   Click the 👨 tab in the ticket pane to see the customer's profile.

If the customer has other tickets too, you can see a summary when you
hover over the **open/closed** labels:

.. figure:: /images/extras/customers-tickets-mouseover.png
   :alt: Customer ticket summary (mouseover)
   :align: center
   :scale: 80%

   Hover over the **open/closed** labels to see a summary of the customer's 
   other tickets.

Editing a Customer
------------------

To edit the customer's profile, use the **customer submenu** and select "Edit
Customer":

Customer submenu
   .. figure:: /images/extras/customers-submenu.png
      :alt: Customer submenu
      :align: center
      :scale: 100%

      Click the **Customer ▾** heading to access additional actions.

Customer edit dialog
   .. figure:: /images/extras/customers-edit-dialog.png
      :alt: Edit customer dialog
      :align: center
      :scale: 80%

      The edit customer dialog.

Most customer attributes are self-explanatory,
but here are a couple that might confuse you:

:Organization:

   Customers may (optionally) belong to **organizations** –
   :doc:`skip ahead <organizations>` to learn more.

:Secondary Organizations:

   Unlike organizations, you can add several organizations here that are not
   as highlighted. Still, the same behavior applies.

:VIP:

   Like :doc:`ticket priority </basics/service-ticket/settings/priority>`,
   **VIP status** doesn't actually do anything out-of-the-box,
   but an admin *can* set up automated system hooks based on this value,
   or use it as a filter for :doc:`custom overviews </basics/find-ticket/browse>`.

   **Ask your administrator** about how she'd like you to use this attribute
   (or just leave it alone).