Ticket Settings
===============

Use the **ticket pane** to manage a ticket's settings:

.. toctree::
   :maxdepth: 1
   :titlesonly:

   settings/group
   settings/owner
   settings/state
   settings/priority
   settings/tags

.. figure:: /images/basics/service-ticket/settings-ticket-pane.png
   :alt: Default ticket pane view
   :align: center

   Click the **→** button in the corner to hide the ticket pane. Click the 💬
   tab to bring it back.

The available options depend on your privileges and the configuration of your
system.

.. _rename-ticket:

Renaming a Ticket
-----------------

To rename a ticket, simply click on the title and start typing.

.. figure:: /images/basics/service-ticket/settings-rename-ticket.png
   :align: center

Highlighting Ticket Text
------------------------

Use the highlighter tool in the upper-righthand corner to mark up important
text. (Your highlights are visible to other agents.)

.. figure:: /images/basics/service-ticket/settings-highlight-text.png
   :alt: Ticket highlighter
   :align: center

   Highlight by selecting text, then clicking the highlighter.
   Click again to undo.

Further Ticket Actions
----------------------

.. _ticket-submenu:

Additional actions are available via the **submenu**:

.. figure:: /images/basics/service-ticket/settings-ticket-submenu.png
   :alt: Ticket submenu
   :scale: 60%
   :align: center

   Click the **Ticket ▾** heading to access additional actions.

History
   See a comprehensive list of updates to the ticket,
   performed by any user,
   since its creation.

Merge
   Migrate all messages/notes to another ticket
   (see :doc:`Merging Tickets </advanced/ticket-actions/merge>` for details).

Change Customer
   Reassign the ticket to another customer.