Search for Tickets
==================

Looking for an a specific ticket? Use the **search bar**:

.. figure:: /images/basics/find-ticket/search.png
   :align: center
   :scale: 80%

   Results appear immediately under the search bar as you type.

It's not just for tickets! Results cover 💬 **chat logs**,
👨 **customers**, and 🏢 **organizations**, too.

**🔍 Here are just a few of the places the search engine will look:**

* 📝 message subject/content
* 👩 recipient names & email addresses
* 📎 text in file attachments (really!)
* 🏷️ user/organization metadata (e.g. notes stored on customer profiles)

You can find a detailed search document in our
`Advanced Search <../../advanced/search.html>`_ page.


.. figure:: /images/basics/find-ticket/search-details.png
   :align: center

   For detailed results,
   click the **Show Search Details →** link
   just above the autocomplete list.

.. tip:: **🖱️ UI Protip**

   Click on column headings to change the display order.