i-doit: Use Tickets to Track Company Property¶
With i-doit integration, you can list which pieces of your company’s property are related to any given ticket. That includes both physical and digital infrastructure, from servers to meeting rooms to virtual machines to software licenses.
🤔 Huh? I don’t see a 🖨 printer tab…
This feature is optional; if you don’t see it in the ticket view, that means your administrator hasn’t enabled it yet. Administrators can learn more here.
i-doit can help you keep track of troublesome equipment and find previous tickets from the last time something went wrong with it.
It’s also a great way to document quirks in the company’s belongings: Why haven’t we upgraded this system from Windows Vista yet? What did we decide to do about that faulty network switch? And why does the coffee maker keep shutting off before it’s finished? 🤬
So How Does It Work?¶
👨💻 New to i-doit?
Ask your administrator / IT personnel to give you a tour—otherwise, the directions below might not make much sense. (And if your organization isn’t already using i-doit, this guide is not for you.)
In Zammad: Link i-doit assets to tickets¶
First, add i-doit assets to a ticket in the ticket pane:
Once assets have been linked to a ticket, they can be accessed directly from the ticket view:
In i-doit: List & create tickets for a given asset¶
Your i-doit control panel should contain a list of all the tickets associated with each asset:
You can even launch Zammad’s new ticket dialog directly from i-doit, with the asset already linked for you: