Time Accounting

Zammad supports detailed time accounting to help administrators keep track of how much time you spend on any given ticket, customer or client organization.

Time accounting dialog

If time accounting is enabled, this dialog will appear each time you update a ticket. Enter how much time you spent on it (in minutes, or whichever unit of time all your other colleagues are using).


🤔 Huh? I don’t see a “Time Accounting” dialog…

This feature is optional; if you don’t see it whenever you update a ticket, that means your administrator hasn’t enabled it yet. Administrators can learn more here.