Caller Log

View and manage call logs from the phone panel.

Sample view of Caller Log

Enable the Phone panel to receive notifications for incoming calls.


🤔 Huh? I don’t see “Phone” in the menu…

This feature is optional; if you don’t see it in the main menu, that means your administrator hasn’t enabled it yet. Administrators can learn more here.


🏢 The caller log shows all incoming and outgoing calls for the entire team.


👤 Click on unrecognized numbers in the caller log to create a new customer and ticket. (Unrecognized phone numbers cannot be added to existing customers in this way.)