Search for Tickets

Looking for an archived ticket? Use the search bar.

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Results appear immediately under the search bar as you type.

Hint

It’s not just for tickets! Results cover 💬 chat logs, 👨 customers, and 🏢 organizations, too.

🔍 Here are just a few of the places the search engine will look:

  • 📝 message subject/content
  • 👩 recipient names & email addresses
  • 📎 text in file attachments (really!)
  • 🏷️ user/organization metadata (e.g., notes stored on customer profiles)

You can find a detailed search document in our Advanced Search page.

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For detailed results, click the Show Search Details → link just above the autocomplete list.

Tip

🖱️ UI Protip

Click on column headings to change the display order.